Reference

9n9n Terms & Conditions for Your Account

9n9n Terms & Conditions set out how you open an account, confirm your phone, use DANA or QRIS, and access the lobby where local law permits.

Account stepsWallet checksData handlingPolicy contact

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How Wallet Terms Apply in Indonesia

9n9n Service availability depends on jurisdiction. Users are responsible for checking local law before access.

Our Terms & Conditions explain the account details you provide, the phone verification step before account access, and the checks attached to each wallet route. DANA, OVO, GoPay and QRIS may appear as separate payment choices, so you are responsible for selecting the wallet registered to

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you and keeping receipt details available. Bank transfer and virtual account instructions must be followed exactly as shown in your account. Access and eligibility depends on local law, and we may apply a policy update when payment rules, account security needs or service conditions change. The
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current wording on this page controls your use of the account where local law permits. If a term is unclear, contact us before continuing.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

POLICY HELP

Get Help With Account Terms

A clear contact path helps when a policy question affects your account or wallet status. Send the account phone number, the relevant transaction reference and a short description through our support route…

Account wording If you are unsure about phone verification, duplicate accounts or a login condition, contact our support desk with your registered phone number and we will point you to the relevant Terms & Conditions clause.

Wallet status For DANA, OVO, GoPay, QRIS, bank transfer or virtual account questions, include the receipt reference and selected rail. We can explain the applicable account condition without requesting your wallet PIN.

Policy changes When you want to question or request a change to a term, send the clause name and your reason through support. We record the request and reply using the contact details on your account.

DATA SAFEGUARDS

How We Handle Policy And Account Data

Terms & Conditions work best when the handling behind them is clear. We use account data to apply phone verification, match payment references and protect access across mobile and desktop browsers.

Account records

We keep the account details needed to identify your registration, apply phone verification and connect a wallet reference with the correct account. You should keep your phone number current so policy notices reach you.

Payment references

A DANA, OVO, GoPay, QRIS, bank transfer or virtual account receipt may be used to check transaction status. We use the reference and account match, not your wallet PIN, when handling a query.

Cookies

Cookies can preserve a session choice and help us recognise whether you are on a mobile browser or desktop browser. Clearing them may require you to complete the account access steps again.

Account security

Keep your phone, password and verification details private. If a device is shared, sign out after reading the Terms & Conditions or checking wallet status so another person cannot continue your session.

Retention

We retain account and transaction references for as long as needed to apply these terms, resolve a support request and meet applicable legal duties. The retention period can depend on the record type.

Change requests

To request a correction to your account data or ask about a policy change, contact support from the registered account route. Include the exact field or clause and a practical reason for the request.

Terms & Conditions Questions From Indonesia

These answers address the policy searches we hear most often before an account is opened. They cover eligibility, payment records, device sessions, data requests and the contact route. If your situation is not listed, send the relevant account detail to support and ask us to identify the applicable Terms & Conditions section.

You can read the current Terms & Conditions on this page before opening an account. The wording covers account steps, phone verification, wallet references, data handling and access where local law permits.

Access or eligibility depends on local law and the conditions shown during account opening. You must provide accurate account details, complete the required phone step and use the service only where local law permits.

Yes. The terms cover how DANA, OVO, GoPay and QRIS references are selected and checked. Use a wallet or payment account registered to you, follow the displayed steps and retain the receipt.

Our Terms & Conditions include clear phone verification before account access. If the phone number is incorrect, unavailable or already connected to another account, contact support before creating another account.

The policy applies across devices, but cookies and session storage can behave differently. Moving from a mobile browser to desktop may require another login or phone check before you continue.

Contact support through the registered account route and name the field you want corrected. Include your account phone number and a reason, but never send your password, wallet PIN or full security code.

Keep the DANA, OVO, GoPay, QRIS, bank transfer or virtual account receipt and send its reference to support. We will compare the payment record with the relevant Terms & Conditions clause.

9n9n Terms & Conditions for Your Account

Get Help With Account Terms

How We Handle Policy And Account Data

Account records

Payment references

Cookies

Account security

Retention

Change requests

Terms & Conditions Questions From Indonesia

01 Where can I read the 9n9n Terms & Conditions?

02 Who may access 9n9n under these Terms & Conditions?

03 Do the Terms & Conditions cover DANA and QRIS?

04 What account step is required before access?

05 Do the terms change between mobile and desktop?

06 How do I request a correction to my account data?

07 What should I do if a wallet receipt conflicts with the terms?

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